I thought Stephen provided an excellent face to face service, he was very knowledgeable about the car i was looking at and very clear about what AS would provide should i buy it. I didnt feel like i was being given a salesman's pitch at all, i felt like i was buying the car not being sold it. He had to speak to Dean (owner) for clarification of some things and always got back to me promptly as he said he would. He dealt with all the documentation process efficiently which was very reassuring for me. He was friendly, kind and i felt i could trust him and the company. I felt they went above and beyond providing an excellent service and not a fancy coffee machine, or gratuitous drink supply in sight!!!!